Services

Shopping at the centre

Health and safety

First Aid

In case of an accident or emergency, you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.

Drones

You might be able to buy a UAV, or drone, in centre, but please wait until you get home before you try and use it!  We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere in Braehead Shopping centre without express permission. That includes inside our centre, within our retail stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.  A member of our Centre Management team would be happy to speak to you if you have any questions, and thank you in advance for your cooperation.

Code of conduct

All of us here at Braehead are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind, we have a few simple house rules that we hope will keep everyone happy.

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Security

When visiting Braehead Shopping centre, don’t be surprised if one of our members of staff approaches you to see if you need any help. It’s all part of our service. Our shopper’s safety is our number one priority, which is why Braehead Shopping centre operates a 24/7 CCTV operation centre wide. Coverage is for the purpose of public safety and crime reduction, where we work in partnership with Police Scotland.

If you are lucky, you might see one of our friendly police dogs in training too. However, please remember these are busy working dogs and have a very important job to do.

From time to time, you will see security scanners at our main entrances to the shopping centre. Don’t be alarmed, these aren’t just another beeping scanner and it’s important to stress that they aren’t related to a specific threat.

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Braehead Shopmobility Service

Here at Braehead we offer a free, dedicated shopmobility service.

You can access shopmobility on level 1A of the Blue Car Park. Wheelchairs and other mobility options are available free of charge and staff are always on hand to offer specialist advice on your needs. You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters.

Customers who shop regularly might like to register with us. This allows you the added facility of being able to book wheelchairs in advance and reserve a car parking space if you are hiring mobility equipment.

For more information on our Shopmobility service, or to book in advance, please call 0141 885 4630.

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Disabled parking spaces

We have 353 designated parking spaces spread over all our car parks. Most are sites within easy reach of the main entrances.

Green car park – 58

Blue car park  – 117 [including shopmobility]

Red car park – 178

Assisted Changing facility

Customers can find our Assisted changing facility on the upper level of the centre, towards the foodmall within the Baby Changing area. To access the assisted changing facility please use the phone at the right-hand side of the door, this will contact our team who will arrange for the area to be opened for you.

Phone charging

Low on battery? Charge on the move at Braehead with Joos
Joos allows you to charge on the move, meaning you can always use your phone to stay connected, make payments and more – all without having to wait by a plugin the wall or locking your phone away! Find Joos locations throughout the centre.

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Commercialisation

Do you have an exciting idea for an event, store, or service? Would Braehead be the perfect fit? If so, speak to our commercialisation team!

SpaceandPeople PLC manages promotional and pop-up retail space within Braehead. Their expert team have a wealth of knowledge to bring your ideas to life adding vitality and enhancing the customer experience while raising brand awareness and delivering success to the companies occupying the space. For more information on current opportunities, please contact SpaceandPeople by emailing help@spaceandpeople.co.uk or calling 033 33 401 500.