Contact Us

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Contact Us

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Frequently Asked Questions
We get asked these things all the time. Hope you find them helpful
  • Do you have Wheelchair access to the centre
    Yes! We have a dedicated Shopmobility service. This can be accessed via our Blue car park. Give the team a call on 0141 885 1441 before your visit and they will book you in.
  • Where do I go or who do I contact if I have a problem or a question?
    If you need any help while in the centre, please stop and speak to a member of our team who will be more than happy to help. Alternatively, you can visit our Customer service desk which is situated on the upper level of the centre near the big TV.

    If you’re not in the centre give our team a call on 0141 885 1441 or email us at
  • What are the centre opening hours?
    The centre opening hours are:

    Monday – Friday – 10am – 9pm
    Saturday – 9am – 6.30pm
    Sunday – 10am – 6pm

    Please note: individual retailers times may vary due these uncertain times, so it’s advised you visit their website to double-check before you visit.
  • Do you have any cash machines, and if so where are they?
    Yes, we have cash machines throughout the centre, you can find them in the following locations

    Lower level
     M&S
     Next to the toilets

    Upper level
     Next to smiggle and Virgin Holidays
     Next to Schuh kids
     Next to the toilets
  • Where are your toilets? And do you have any facilities for disabled customers?
    We have three sets of toilets in the centre, each of these has facilities for disabled customers. These can be found in the following areas

    Lower level
     Just past Yo!Sushi in the food mall
     Between Boost juice bar and Regis near the food mall

    Upper level
     Between Lush and Fuel juice bar near the food mall

    Or ask a member of our friendly team who will point you in the right direction.

    We also have an assisted changing area; this is situated on the upper level of the centre at the entrance to our baby change facilities.
  • Is there a baby change?
    Yes! We have an award-winning baby changing and feeding area. You can find it on the upper level of the centre between Timpson’s and Subway.

    Alternatively, ask a member of our team who will be happy to point you in the right direction.
  • Do you host any quiet hours?
    Yes, we host regular quiet hours. These take place on the first Tuesday of each month between 10am - 11am.
  • Is there a post box in the centre?
    There is a post box near the bus station. This is outside the doors between Poundland and M&S.
  • How do I get to the retail park?
    The retail park can be found adjacent to the main centre. You can access the retail park through the doors between Poundland and M&S.