Keeping you safe during your visit

As you may be aware, the Scottish Government have recently introduced additional safety measures which affect our centre. This includes social distancing and wearing of face mask.  To avoid queues, please plan ahead when visiting the centre, check our website for store opening times, click and collect when ordering food and leave extra time when visiting as there are likely to be queues.

Thank you for helping keep everyone safe in centre.

Our priority is to keep people safe. Nothing is more important to us and we will continue to make sure our centres are clean and safe places to be. We have looked at every element of what we need to do to run our centres as safely as possible and we have common principles that have guided our decisions.

What measures are in place?

Face coverings

It’s essential that face coverings are worn in centre and worn correctly, fitting over both your mouth and nose. The wearing of a face covering is law unless you are medically exempt.

Social distancing

Social distancing is essential. In terms of the in-centre experience, we’ll be asking people to keep a safe distance when in centre, this includes when in the mall and when queuing in stores.

Hand sanitisation

As before, we will also have hand sanitisation stands at key points throughout the centre for everyone to use. We ask that everyone makes use of these when entering the centre and regularly throughout their visit. We’ll also have toilet facilities with access to soap and hot water.


Our teams will be managing the number of visitors inside our centres and we will have controls in place at the entrance and exit points to help us do that effectively. Where necessary, we will have a queuing system outside each centre to regulate footfall.

We’d like to thank everyone for their patience and support as we serve our local communities in the way we know best.