Month: October 2020

Quiet Hour

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Following on from the hugely successful launch in 2017, shops and businesses at Braehead Shopping Centre will once again be supporting Autism Hour in 2023. This hour will be hosted on the first Tuesday of every month, from 10-11am.

Upcoming Quiet Hours

3 January

7 February

7 March

4 April

2 May

6 June

4 July

1 August

5 September

3 October

7 November

5 December

In support of The National Autistic Society’s Autism Hour, we host regular quiet hours on the first Tuesday of the month from 10-11am all year round.

Our shops take simple steps where possible to create a more autism-friendly experience, such as turning down music and dimming bright lights.

Reducing the noise of in-store music and tannoy announcements:
Overwhelming noise is a common barrier to autistic people accessing shops. Where possible, in-store announcements and other controllable noise will be reduced.

Dimming lights
Wherever possible, while maintaining safe premises, lights should be dimmed or switched off.

Sharing information
Information will be provided to our staff to make your experience at Braehead a positive one. We will receive information about autism in advance with employees so they know what to expect from customers’ behavior and how they might be able to help.

Categories: Community

Month: October 2020

Hidden Disabilities

Hidden disabilities lanyards and stickers

We understand that visiting a shopping centre can be a daunting experience for some of our customers with autism, dementia or those who need extra assistance, so we’re adding in new ways to help your visit and experience.

Assistance dogs

Like most public buildings, Braehead Shopping Centres welcomes assistance dogs in the centre.  If your dog does not wear a high-vis jacket or harness, it is sometimes difficult for our staff to recognise the difference between assistance dogs and pets, which are not allowed in our centres.

To ensure a smooth shopping trip and make it easier for our staff to identify assistance dogs, we recommend you visit our customer information desk to collect a sunflower-design lead sleeve for your dog. This lead sleeve simply slides over your dog’s lead and enables our staff to identify your dog as an assistance dog whilst you are shopping with us. Shoppers are invited to keep this lead sleeve and use it whenever they are in the centre.

Our terms and conditions for assistance dogs are:

Assistance dogs:

• will not wander freely around the premises

• will sit or lie quietly on the floor next to their owner

• are unlikely to foul in a public place

• access to assistance dogs is on a one dog per handler basis

Hidden disabilities lanyards and stickers

For shoppers that require additional assistance when shopping or have hidden disabilities, and wish to identify themselves, we also offer a lanyard or sticker. These lanyards/stickers are available from our customer service desk. Parents and carers can choose between a sticker or lanyard depending on their requirements.

Categories: Community

Month: October 2020

Mental Health Awareness

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We have all recognised just how important our mental health and the mental health of those around us has been over the past couple of months. The team at Braehead are doing their bit to support customers, retailers and team members by working with various ambassadors and charities to give helpful information to everyone visiting the centre.

Fraser Brown

As part of our series of videos on mental health, we have teamed up with Glasgow Warriors co-captain Fraser Brown. Watch our video where Fraser discussed his struggles with anxiety and depression and how he copes.


Edward Reid

This Mental Health Day we have teamed up with Britain’s Got Talent star, and all-round great guy Edward Reid. Edward is a mindfulness coach and has created some videos for us to show different techniques to cope during these challenging times.

Watch here

Useful links and information

Now, more than ever it’s important to look after your Mental Health. Take a look at the SAMH website and read their articles and guides on how to look after your mental health.

Read more

This Winter the team at SAMH have created a Winter Wellbeing Pack to help you look after yourself during the winter months.

Read more 

Or if you feel you might be struggling, talking to someone can help. Whether it’s a friend, family, colleague, or doctor – reach out. Or if you would prefer to speak to someone in private the teams a SAMH and Breathing Space are here to help, contact them directly on their helplines below

SAMH –  0344 800 0550  (available 9am to 6pm, Monday to Friday, except on Bank Holidays. Phone calls from UK landlines are charged at local rates)

Breathing Space – 0800 83 85 87 (available Monday – Thursday 6pm – 2am and Friday 6pm until Monday 6am)

Categories: Community